What is a Customer Training Program?

A customer training program is a structured and organized initiative designed to provide education and training to customers of a product, service, or organization. It involves the development and delivery of learning resources, courses, and activities that aim to enhance customers' knowledge, skills, and proficiency in using the product or service effectively. A customer training program typically includes instructional materials, online or in-person training sessions, webinars, documentation, and ongoing support to help customers navigate and maximize the value of their purchase. The program focuses on empowering customers with the necessary knowledge and capabilities to succeed and achieve their desired outcomes with the product or service.