Customer Success
Here for you from the start, helping Continu work exactly as you need it to
Smart companies trust Continu
"We’re here to turn every learning goal into a success story. Your wins are our wins, and we’re with you at every step—from planning to launch and beyond."
Terri James, VP of Customer Success
We start by understanding your goals to create a strategy aligned with your vision. Together, we’ll define needs, objectives, and key milestones. Our goal is to drive measurable success and maximize your value with us.
We tailor Continu to seamlessly reflect your unique identity, integrating it with your existing tools for a cohesive experience. Our team handles content migration and delivers hands-on training, ensuring Continu feels like a natural extension of your organization and maximizes immediate value.
After perfecting every detail—from branding to content—we’re ready to launch. Our team stands by you to ensure a smooth, impactful rollout that drives immediate success.
We’re committed to your long-term success. As a Continu customer, you’ll have dedicated support at every step—whether you need quick solutions or strategic guidance as your needs grow and evolve.
Highly Rated
4.8/5
Capterra
4.8/5
.avif)
G2
4.8/5
Gartner
Supporting our customers and sellers is most important to us, and using Continu reguarly allows us to remain the best in business.
Order Fulfillment Supervisor
Vivid Seats
Leader Fall 2024
Most Implementable Fall 2024
Highest User Adoption Fall 2024
Best Results Fall 2024
High Performer Fall 2024
Easiest Setup Fall 2024
With increased learner engagement, faster ramp times, and serious time savings for admin, it’s clear why Continu is the LMS everyone’s turning to.
In addition to the product itself, Continu comes with an aggressive development schedule, an incredibly strong roadmap, and an extremely high-touch, engaged support team.
Dana Whiteaker
Human Resources Program Manager
Upwork
The base camp setup was incredibly organized and the step-by-step implementation. The process that the Continu team set up was the reason that it went so smoothly.
Allana Bowman
Training and Development Specialist
PDMI
A lot of LMS' are not intuitive and not where learners want to be. Being on Continu felt like being on a modern system while the other platform felt like it was something forced on you as a learner.
Andrew Dagg
Program Manager People Development
Instacart
.avif)
Your Quesitons, Our Answers
Customers who are on the Professional and Enterprise plans receive a dedicated customer support rep and implementation team. Your rep will help guide you throughout the setup process, ongoing support, quarterly reviews, and more.
Implementation is 10% of the first-year contract value.
Continu provides a premium white-glove implementation service with dedicated access to a Customer Success Manager and an Implementation Specialist. Throughout the implementation process, we will assist you in configuring your Continu instance, integrating with your existing systems, and guiding you through our comprehensive Administrator Certification program. This ensures you are fully equipped and empowered for long-term success with our platform.
To ensure a seamless implementation experience, we recommend allowing 60 days for the process. While your Continu instance will be available immediately, we prioritize your success by guiding you through our comprehensive white-glove implementation process. If you have specific needs or timelines, we can expedite the implementation upon request to better align with your goals.
Absolutely! Your customer success rep can assist you in scaling up Continu to fit your growing business. Whether that's additional user seats, content bundles from one of our partners, or integration set up, they are here to help.
